Frequently Asked Questions

Yes, if the doctor determines that a prescription is required, they’ll send it directly to a pharmacy of your choice.

Yes, if the doctor or nurse practitioner determines that a prescription is required, then they’ll send it directly to a pharmacy of your choice.

No, CliniCall is a free service that connects you with care providers in your community. If you’re a resident of BC and are enrolled in Medical Services Plan (MSP) coverage, most of the care you access through providers on CliniCall will be covered. Please note that not all medical services are covered under MSP. For a full list visit: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/benefits/services-not-covered-by-msp.

Yes, if you are not a resident of BC and not enrolled in MSP, you may still be able to book an appointment through CliniCall, but the consultation and care provided will not be covered by MSP.

Yes, but if you have a Family Physician, we encourage you to ask for a specialist referral through them. If you don’t have a Family Physician and the doctor for your online consultation determines that a specialist referral is necessary, they will set up the referral directly.

Yes, if the doctor or nurse practitioner determines that lab work is necessary, they’ll requisition the appropriate tests.

Yes, you can choose your care provider based on availability. Once you have your appointment, all follow-up for your specific medical concerns can be done through the same doctor or nurse practitioner if they are available. Any new medical concerns? Search for the same doctor (if they’re available) or choose a new doctor

Yes, if appropriate, but bear in mind, this is a paid service. MSP doesn’t cover payment for doctors’ note

Here’s when for more details

CliniCall is not for medical emergencies. If you suspect that you are experiencing a medical emergency, dial 911 or go to the nearest hospital Emergency department. Here’s more information on when you shouldn’t use CliniCall.

Yes, if your own doctor or nurse practitioner participates in CliniCall, you can select them from the list of available providers. If you are not attached to a primary care provider, please visit the Health Connect Registry Patient Attachment Waitlist to be matched with one

Yes, all the care providers you access through CliniCall are qualified to practice in Canada and are licensed either with the College of Physicians and Surgeons of BC or the BC College of Nurses and Midwives. For more information or to look up any particular doctor or nurse practitioner, consult the relevant college’s website.

Yes, a parent or guardian can book an appointment for their child.